Technology Support

Accessing Your Courseware

To access your courses online, click the Access Courses button on the upper right hand side of this page. You will need to have your username (Oak ID) and password, which were provided by the University when you enrolled in the program.

Computer/Technology Skill Requirements for the Epic Learning Management System

  1. You will need regular access to a computer with an Internet connection. The minimum computer requirements for the virtual classroom are:

    • Windows 2000/XP/Vista/Windows 7 / Mac OS 9 or better / Linux
    • Any current Flash-compliant browser (eg. Internet Explorer 7 or Firefox 3.0)
    • 512 MB of RAM, 1 GB or more preferred
    • Broadband connection required – courses are heavily video intensive
    • Video display capable of high-color 16-bit display – 1024 x 768 or higher resolution
    • A sound card and speakers or headphones
    • Current anti-virus software must be installed and kept up to date
    Some classes may have specific class requirements for additional software. These requirements will be listed on the course offerings page.

    Most home computers purchased within the last 3-4 years meet or surpass these requirements.

  2. You will need some additional free software for enhanced web browsing. Ensure that you download the free versions of the software.


  3. At a minimum, you must have Microsoft Office 2003, XP, 2007 or OpenOffice. Microsoft Office is the standard office productivity software utilized by faculty, students, and staff. Microsoft Word is the standard word processing software, Microsoft Excel is the standard spreadsheet software, and Microsoft PowerPoint is the standard presentation software. Copying and pasting, along with attaching/uploading documents for assignment submission, will also be required.

    If you do not have Microsoft Office, you can check with the bookstore to see if they have any student copies.

Technical Support

If you are experiencing problems accessing your course or have any questions about the program, please fill out the Student Support Form and your issue will be routed to the proper department.

If you need help with your Ohio University Oak ID and password, University email, or site-licensed software, contact the Ohio University Information Technology Service Desk.

By phone: 1-740-593-1222
8:00am – 8:00pm EST Mon–Fri
11:00am – 7:00pm EST Sat-Sun

By email: servicedesk@ohio.edu